What is a loan servicer?

A servicer handles the loan from funding to full repayment. They’re the ones who will send you monthly statements and collect and keep track of your payments. They will also be the point of contact if you want to switch your payment method, alter account information, or apply for alternative repayment options.

Information on your servicer for federal loans can be found by logging into the Financial Aid Review of the National Student Loan Data System. For private loans, students can see their loan servicer by looking at their student loan statements or their credit reports — for Climb Credit, loans funded BEFORE 10/16/23 are serviced by University Accounting Service (UAS), and for loans funded ON or AFTER 10/16/23, the servicer is Launch.

After your loan is funded, you'll receive your first bill from Launch or UAS (by email and/or physical post). At that time, you will be able to create a student account at your servicer’s registration page (UAS for loans funded before 10/16/23 and Launch for loans funded on or after 10/16/23) using the information provided by Climb and your servicer. This will enable you to make payments, set up recurring payments, and manage your account settings.

You will also receive regular loan-related communications from your servicer, including payment reminders, end-of-year tax information (if applicable), and, if necessary, information on late or missing payments.

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