Help Center
Find the information you need to help you throughout the loan process!
How do I apply for a loan?
- Climb application tutorial video
- I'm having trouble submitting an application. What should I do?
- How do I talk to a Climb team member?
- Who is Persona?
- How much should I borrow?
- Do I have to borrow money if I apply?
What if I'm not approved?
I'm approved! Now what?
How do I pay back my loan?
- How can I enroll in autopay before my loan is funded?
- I was approved for an alternative repayment option. What now?
- Loan Servicers You Need to Know
- What is the late fee policy?
- Is there a grace period for late payments?
- I need to change my payment
Loan Servicing
- What is a loan servicer?
- Who is Launch?
- Who is University Accounting Service (UAS)?
- Why does Climb partner with a loan servicer?
- How do I set up my loan servicer account?
- How do I log in to my loan servicer account?