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Help Center

Find the information you need to help you throughout the loan process!

How do I apply for a loan?

  • Climb application tutorial video
  • I'm having trouble submitting an application. What should I do?
  • How do I talk to a Climb team member?
  • Who is Persona?
  • How much should I borrow?
  • Do I have to borrow money if I apply?
See all 11 articles

What if I'm not approved?

  • Why wasn't I approved?
  • What can I do to get approved?
  • How do I remove negative items from my credit?
  • How can I request more information about my application?

I'm approved! Now what?​

  • When is my tuition sent to the school?
  • Where can I see my loan terms?
  • How do I sign my loan documents?
  • What is the deadline to sign loan documents?
  • How do I make changes to my application?
  • When and where will you send the loan funds?

How do I pay back my loan?​

  • I was approved for a deferral. What now?
  • Loan Servicers You Need to Know
  • What is the late fee policy?
  • Is there a grace period for late payments?
  • I need to change my payment
  • What if I miss a payment?
See all 13 articles

Loan Servicing

  • What is a loan servicer?
  • Who is University Accounting Service (UAS)?
  • Why does Climb partner with a loan servicer?
  • How do I set up my UAS account?
  • How do I log in to my UAS account?
  • How do I contact my loan servicer?
See all 8 articles

Tips, tricks, and frequently used links

  • Quick links to help you throughout the loan process

ClimbPay Platform - Student FAQ

  • General FAQ
  • Cash Upfront FAQ
  • Pay-As-You-Go (PAYG) FAQ

Can't find what you're looking for?

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