Skip to main content
Submit a request
What can we help you with?
Learner Help Center
Find the information you need to help you throughout the loan process!
How do I apply for a loan?
Climb application tutorial video
I'm having trouble submitting an application. What should I do?
How do I talk to a Climb team member?
Who is Persona?
How much should I borrow?
Do I have to borrow money if I apply?
See all 11 articles
What if I'm not approved?
Why wasn't I approved?
What can I do to get approved?
How do I remove negative items from my credit?
How can I request more information about my application?
I'm approved! Now what?
When is my tuition sent to the school?
Where can I see my loan terms?
How do I sign my loan documents?
What is the deadline to sign loan documents?
How do I make changes to my application?
When and where will you send the loan funds?
How do I pay back my loan?
I was approved for a deferral. What now?
Loan Servicers You Need to Know
What is the late fee policy?
Is there a grace period for late payments?
I need to change my payment
What if I miss a payment?
See all 13 articles
What is a loan servicer?
Who is University Accounting Service (UAS)?
Why does Climb partner with a loan servicer?
How do I set up my UAS account?
How do I log in to my UAS account?
How do I contact my loan servicer?
See all 8 articles
Tips, tricks, and frequently used links
Quick links to help you throughout the loan process
ClimbPay Platform - Student FAQ
Cash Upfront FAQ
Pay-As-You-Go (PAYG) FAQ
Powered by Zendesk